Help Center
Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
A Peshawari Chappal is a traditional handcrafted leather shoe originating from Peshawar, Pakistan. It's known for its distinctive design, comfort, and durability. Each pair is crafted by skilled artisans using premium leather and traditional techniques passed down through generations.
We recommend selecting your usual shoe size. If you're between sizes, we suggest sizing up for comfort. Our sizes are in UK/EU standards. You can also contact us on WhatsApp for personalized size guidance from our experts.
Standard delivery takes 3-5 business days across Pakistan. Express delivery is available in 1-2 business days. Free shipping is available on orders above Rs. 5,000. Delivery times may vary during holidays or peak seasons.
Yes! We offer Cash on Delivery (COD) across Pakistan. You can pay when you receive your order. We also accept bank transfers for advance payments.
Yes, we offer a 7-day return and exchange policy. Items must be unused and in original packaging. Contact us via WhatsApp or email to initiate a return or exchange. We'll arrange pickup or provide return instructions.
Yes, all our products are crafted from genuine, high-quality leather. We use premium materials sourced from trusted suppliers to ensure durability, comfort, and timeless elegance.
Once your order is shipped, you'll receive a tracking number via WhatsApp. You can also track your order on our Track Order page using your order ID. We'll keep you updated on every step of the delivery.
Yes, we accept bulk orders for events, weddings, and corporate gifting. Contact us via WhatsApp or email for bulk order pricing, customization options, and delivery schedules.
We accept Cash on Delivery (COD) and bank transfers. We're working on adding more payment options like credit/debit cards in the future for your convenience.
You can reach us via WhatsApp at +92 316 1819191 or email at disegnoproducts@gmail.com. We respond within 24 hours. Our team is here to help with any questions or concerns.
Yes, every pair of Disegno Chappal is handcrafted by skilled artisans in Peshawar. We take pride in preserving traditional craftsmanship while ensuring modern comfort and quality.
Currently, we ship across Pakistan only. We're exploring international shipping options and will announce them soon. Stay connected with us for updates.
Still have questions? We're here to help.